Frequently Asked Questions
Everything you need to know about our clean, botanical beauty.
Are Ere Perez products 100% natural?
Yes, we use powerful botanical ingredients and minerals to create clean formulas that are kind to your skin and the planet.
Is your makeup suitable for sensitive skin?
Absolutely. Our products are formulated with minimal ingredients and are free from harsh synthetics, making them ideal for sensitive and reactive skin types.
Do you test your products on animals?
No. We are proudly Cruelty-Free and certified by PETA. We do not test our finished products or ingredients on animals.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 24-48 hours, and free shipping is available on orders over a specific threshold depending on your region.
Can I return a product if it's not the right shade?
We want you to love your glow. If a shade isn't right, you can return unopened or lightly tested products within 30 days of purchase for an exchange or store credit.
Are your products vegan?
The majority of our range is vegan. We use alternatives like candelilla wax instead of beeswax wherever possible; please check individual product pages for the vegan symbol.